Refund & Cancellation Policy

A contact access purchase costs ₹29.00 plus 18% GST, ₹34.22 in total. The exact amount is shown before you pay. In return you get the employer's phone number for that job, kept in your account so you are never charged twice for the same job.

Applying to jobs, searching, and creating a profile are free and always will be. Employers are not charged to post.

We refund the full amount, without argument, in these cases:

• The number does not work. Disconnected, wrong number, or it does not belong to the employer on the listing.
• You were charged but got no number. Payment left your account and access was not granted, for any reason.
• You were charged twice for the same job.
• The job was fake or fraudulent. If the listing turns out not to be a real vacancy, you get your money back and the employer is removed.
• The employer asks you for money. No genuine employer charges a worker for a job. Report it and you are refunded.
• A technical failure on our side stopped you using what you paid for.

We are buying you a phone number, not a job. Once you have the number and it works, the service has been delivered — so we do not normally refund because:

• the employer did not answer, or did not call back
• you were not selected for the job
• the position was already filled by the time you called
• the pay or timings were not what you hoped

If the last one happens repeatedly with the same employer, tell us anyway — a listing that consistently misdescribes the work is a listing we want removed, and we will look at your purchase alongside that.

Email support@ojob.in with the job title and the date you paid. Your purchases are listed under My Contact Purchases, which shows the payment reference we need.

We aim to reply within 3 working days. Approved refunds are returned by the same method you paid with; how long that takes to appear depends on your bank, and is usually 5 to 7 working days.

There is nothing to cancel — this is a one-off purchase, not a subscription. ojob does not store your card details and cannot charge you again without you starting a new purchase.

If you are unhappy with how a refund request was handled, write to the same address with “Grievance” in the subject line and it will be looked at again by the person who runs the platform. See Contact for the grievance contact.

This policy describes how ojob actually operates. It is written in plain language and is not a substitute for legal advice; it does not limit any right you have under applicable consumer law.